Account Management Team Lead
Core
Lead a team of Account Managers to oversee key accounts for independent pizzerias using the Slice platform.
Role type
Senior Account Management Team Lead
Builds
Commerce enablement solutions for local, independent pizzerias
Domain
Food & Beverage / Hospitality Technology
Deliverable
client delivery
Required skills
Team leadership, Enterprise account management, Customer retention and growth, Escalation and complaint resolution, Cross-functional partnership, Data analysis and strategy, Salesforce proficiency, Strategic problem solving
Preferred skills
Restaurant or hospitality industry experience, Multi-language fluency, Mentorship and coaching
Technologies
Slice platform, Salesforce, Slack, Excel
Responsibilities
Lead a team of Account Managers, Manage a small portfolio of Key Accounts, Manage escalations, cancellations and customer complaints, Ensure shop partners receive timely and proactive support, Partner cross-functionally to ensure shop success checklist application, Gather feedback and monitor stakeholders, Build a performance-driven culture