Senior Technical Support Engineer
Core
First point of contact for end-user technical support, providing remote and on-site assistance across Windows environments, office infrastructure, and trading floor operations.
Role type
Senior Technical Support Engineer (Enterprise Systems)
Builds
End-to-end IT solutions for end-users, including workstation setup, incident resolution, and trading floor support.
Domain
Enterprise IT / Trading Floor Operations
Deliverable
client delivery
Required skills
Windows/Microsoft fundamentals, hardware troubleshooting, Active Directory, MDM tools, networking basics, incident management, asset lifecycle management
Preferred skills
Azure/Intune, Linux systems, IAM/access-management, cloud experience
Technologies
Windows, Active Directory, Exchange, MDM, Jira, Confluence, VDI
Responsibilities
Own end-user tickets end-to-end (logging, triaging, resolving, escalating), troubleshoot hardware/OS/apps/printers/AV/security devices, set up and configure workstations and meeting room equipment, handle onboarding/offboarding and access provisioning, support trading floor operations and high-priority incident response, monitor Windows systems and maintain asset inventory, document knowledge base articles.
Seniority
Mid-level (2-5 years experience)