Franchise Compliance Controller
Core
Monitor franchise and driver performance, operational compliance, and service levels across a delivery network in South Africa.
Role type
Senior operational compliance supervisor
Builds
Compliance reporting, SOP adherence, and service level agreements for franchise partners
Domain
E-commerce logistics and franchise operations
Deliverable
dashboards & analysis
Required skills
Auditing SOP compliance, data analysis, report creation, Microsoft Office proficiency, field operations management, KPI tracking, corrective action implementation
Preferred skills
Hospitality/retail franchise experience, outlet/hub management experience, logistics industry background, training experience, IT/tech savviness
Responsibilities
Monitor and report on franchise and driver performance and operational compliance; Train and inform SOPs at a franchise level; Conduct regular audits to assess and measure performance; Manage and improve weekly KPIs at franchise level; Travel locally to allocated regions and branches; Address key branch tracking metrics with franchise management teams
Seniority
Mid-level, hands-on operational supervisor
