[쿠팡] 커머스 라이브/콘텐츠 품질관리팀 매니저(Live Quality Assurance)
Core
Lead QA operations for live commerce, shorts, and VOD content to ensure safe shopping experiences and fair environments for sellers and creators.
Role type
Manager, Live Quality Assurance
Builds
Content moderation policies, SOPs, and quality control processes for live streaming and video commerce
Domain
E-commerce, Live Commerce, Content Moderation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
QA operations leadership, content policy formulation, risk management, data-driven process improvement, MS-Office proficiency
Preferred skills
Live commerce content moderation experience, managing large QA teams, building QA processes for new services, AI-based operational improvement, English documentation and global collaboration
Responsibilities
Oversee QA operations and quality for live, shorts, and VOD content; manage QA staff allocation, scheduling, performance, hiring, training, and coaching; establish and update content policies, SOPs, and review standards; manage and report on key operational metrics (accuracy, productivity, violation rate, SLA, lead time); analyze rejection/deletion reasons, violation types, VOC, and quality data to derive improvement initiatives