Premium Onboarding Partner, DDfB
Core
Own the implementation and launch experience for high-value DoorDash for Business and Catering customers, translating business needs into product configuration and technical setup.
Role type
Senior Customer Success Implementation Partner
Builds
Customer launch strategies, technical integrations, and user management solutions for corporate clients
Domain
Food delivery platform for business (B2B SaaS)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
end-to-end project ownership, technical configuration, SSO/SCIM/SFTP integrations, administrator training, launch strategy development, risk management, data-driven problem solving, AI tool proficiency
Preferred skills
experience with complex product configuration, stakeholder management, automation
Technologies
SSO, SCIM, SFTP, Admin Portal, AI tools
Responsibilities
Manage customer implementations from sales handoff to successful launch, guide technical integrations, train administrators on the platform, develop launch strategies for employee adoption, partner with cross-functional teams to resolve blockers, use data and AI to optimize onboarding playbooks
Seniority
Mid-level, hands-on IC