Analyst, Workforce Management (Scheduling)
Core
Architect team time by managing end-to-end scheduling lifecycles, optimizing coverage across phone and digital channels, and supporting staff transitions.
Role type
Workforce Management Scheduling Analyst
Builds
Seamless customer service experiences via optimized staffing schedules
Domain
Automotive retail operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Workforce Management scheduling expertise, proficiency in scheduling software (Aspect/NICE/IEX/Genesys/Assembled), complex data set management, shift optimization, stakeholder consultation
Preferred skills
Bachelor's degree, experience with JIRA, Google Suite proficiency
Responsibilities
Manage end-to-end scheduling lifecycle for multiple lines of business, lead bi-annual shift bids and holiday staffing plans, act as WFM point of contact for new hires and promotions, conduct schedule health audits to identify coverage gaps, provide recommendations on schedule flexibility to department leaders
Seniority
Mid-level, hands-on IC