Forward Deployed Engineer
Core
Bridge the gap between customer needs and product innovation for Fin's AI Customer Agent by working hands-on with strategic customers to design and deliver high-impact solutions.
Role type
Senior Forward Deployed Software Engineer (Applied AI)
Builds
High-impact AI solutions for customer support automation and scaling
Domain
Customer Experience (CX) + Applied AI/ML
Deliverable
production ML models | product features
Required skills
Strong engineering background, SaaS product experience, AI/ML problem-solving, high-level programming (Python/JS/Ruby), REST API integration, rapid prototyping, cross-functional collaboration, on-site customer engagement
Preferred skills
Former founder or early startup engineer experience
Technologies
REST APIs, JavaScript, Python, Ruby
Responsibilities
Drive adoption of Fin by helping prospects unlock AI capabilities for support automation; Embed with strategic customers to understand business challenges and technical requirements; Work hands-on with customers' technical teams coding side-by-side; Collaborate with Sales, Success, and Product teams for seamless delivery; Codify best practices and share insights to scale the function
Seniority
Senior, hands-on IC with customer-facing responsibilities