Sr. Manager, Service Desk & IT Automation (Hybrid, Bangalore)

India💼 Full-time🗓 2026-09-21 → 2026-09-27

Core

Lead India-based Service Desk and IT Automation operations, personally executing technical work like scripting and automation builds while managing a team spanning Service Desk, Tier 1 SOC, and IT Automation Engineering.

Role type

Senior Manager, hands-on IC with people management

Builds

Global support infrastructure automation, AI-augmented workflows, and ITSM platform integrations

Domain

Enterprise SaaS IT Operations & Security

Deliverable

production ML models | infrastructure | product features

Required skills

PowerShell, Python, ITSM platform (Freshservice), Active Directory, M365, Intune, Jamf, EDR, incident response, ITIL

Preferred skills

AI/LLM integration via API/SDK, workflow orchestration

Technologies

PowerShell, Python, Freshservice, Active Directory, M365, Intune, Jamf, EDR

Responsibilities

Drive IT automation end-to-end, resolve escalated tickets, oversee Tier 1 SOC operations, mentor engineers, coordinate with US counterparts, monitor SLAs

Seniority

Senior, hands-on IC with team leadership

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About Smartsheet

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 