ServiceNow Support Specialist
Core
Resolve complex Tier-2 technical incidents and deliver high-priority run-the-business enhancements for the enterprise ServiceNow environment.
Role type
ServiceNow Platform Support Specialist (Tier-2)
Builds
Enterprise ServiceNow platform (CMDB, CSM, ITSM, HRSD) and integrations with SAP and Workday.
Domain
IT Service Management / Enterprise Software Support
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow System Administration, JavaScript interpretation, incident monitoring, platform telemetry analysis, workflow configuration, security administration
Preferred skills
Agile scrum participation, knowledge base authoring, cross-functional collaboration
Technologies
ServiceNow, SAP, Workday, JavaScript
Responsibilities
Monitor and resolve complex technical issues in core ServiceNow workflows; Develop and deploy system administration tasks and KTLO enhancements; Partner on global release management and platform upgrades; Author technical knowledge bases and diagnostic playbooks; Analyze incident trends to propose workflow and security improvements.
Seniority
Mid-level, hands-on IC
