(VITTA) Analista de Atendimento (Benefícios) | Pleno (Presencial/SP)
Core
Provide dedicated support to corporate benefit clients, ensuring agile and efficient assistance with contractual demands for health and insurance plans.
Role type
Mid-level customer service analyst (corporate benefits)
Builds
Operational support for corporate health and insurance contracts
Domain
Health insurance and corporate benefits
Deliverable
client delivery
Required skills
Customer service, contract administration, claims processing, stakeholder management, data management, regulatory compliance (LGPD), MS Office (Excel)
Preferred skills
Knowledge of health plans, dental plans, and life insurance, experience in insurance brokerage or health operator
Responsibilities
Handle customer inquiries via phone and email regarding coverage and contract clauses, open and track protocols with insurance operators, monitor SLA and update request history, support reimbursement and authorization processes, contribute to internal process improvements
Seniority
Mid-level, hands-on IC