Customer Service Specalist
Core
Provide responsive, solutions-focused support to MPS customers in the aged care environment, resolving product, software, and service-related enquiries while supporting new customer onboarding.
Role type
Customer Service Specialist (First-Level Support)
Builds
Customer support workflows and onboarding processes for MPS pharmacy wholesale and distribution systems
Domain
Healthcare / Pharmacy Wholesale / Customer Support
Deliverable
client delivery
Required skills
Active listening, issue investigation, CRM data management, prioritization, conflict resolution, software application support, process improvement identification
Preferred skills
Salesforce CRM experience, Microsoft Office (intermediate to advanced), SharePoint experience
Responsibilities
Respond to customer enquiries and troubleshoot system issues, support new customer onboarding with internal teams, maintain accurate customer records in Salesforce, assess and prioritize enquiries based on urgency and impact, identify recurring issues for process improvements
Seniority
Mid-level, hands-on IC
