Supplier Relationship Manager
Core
Own a strategic book of high-value suppliers, guiding them through the full lifecycle (onboarding, adoption, engagement, renewal, reactivation) to drive retention and revenue.
Role type
Account Manager / Supplier Relationship Manager
Builds
Supplier retention and revenue growth for a B2B SaaS compliance platform
Domain
B2B SaaS / Supply Chain Compliance
Required skills
Account management, retention strategy, consultative upsell, data-driven outreach, forecasting, objection handling, commercial negotiation, cross-functional partnership
Preferred skills
B2B SaaS experience, compliance-driven environments, Salesforce proficiency, lifecycle platform expertise (ChurnZero, Gainsight, HubSpot)
Technologies
Salesforce, ChurnZero, Gainsight, HubSpot
Responsibilities
Manage a defined portfolio of suppliers with full lifecycle accountability; Deliver proactive, data-driven outreach based on health score signals; Forecast renewals accurately using modeling; Lead renewal and objection-handling conversations; Support cross-sell and upsell opportunities; Own escalation recovery and coordinate with Support, Billing, and Onboarding; Interpret usage data and campaign performance to optimize engagement; Partner with product, billing, and operations teams to influence internal processes
Seniority
Junior (0-2 years experience)