AI Growth Strategist
Core
Partner with strategic Edwin customers to operationalize AI, drive adoption, and achieve measurable business outcomes for Autonomous IT.
Role type
Senior Customer Success / AI Growth Strategist
Builds
AI-first customer engagement model supporting $100M ARR ambition
Domain
Enterprise SaaS, IT Infrastructure Management, AI/ML
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
strategic customer engagement, executive stakeholder management, AI/ML technical aptitude, success plan development, ROI measurement, consultative selling, data-driven insights
Preferred skills
experience with observability platforms, APIs, automation, enterprise operational workflows
Technologies
observability platforms, integrations, APIs, automation
Responsibilities
Own customer success across a portfolio of strategic Edwin customers; Partner with AI Impact teams to ensure transition from technical deployment to sustained operational adoption; Develop and execute AI Success Plans aligned to customer business objectives; Monitor customer adoption, product usage, health signals, and operational maturity; Deliver Executive Business Reviews communicating business value and ROI; Guide customers in expanding AI adoption across new teams and use cases; Partner with Sales to identify expansion opportunities; Collaborate with Product, Engineering, and Marketing to influence product evolution and showcase success
Seniority
Senior, hands-on IC