Analista de Relacionamento com o Cliente | Rio de Janeiro/RJ
Hybrid
Core
Provide post-sales customer support via email, chat, WhatsApp, or phone to help Brazilian entrepreneurs succeed with Stone payment solutions.
Role type
Customer Support Analyst
Builds
Customer support interactions and resolution
Domain
Fintech / Payments
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, prioritization, multitasking, CRM usage
Preferred skills
CRM experience, extracurricular activities
Responsibilities
Handle post-sales inquiries across multiple communication channels, meet quality and efficiency targets, resolve customer issues to ensure satisfaction.
Seniority
Mid-level, 1+ years experience