Customer Service Advocate
Core
Onsite customer support at Carvana's car vending machines, handling vehicle pickup, paperwork, and minor technical issues.
Role type
Customer Service Advocate (Automotive Retail)
Builds
Customer pickup experience for used car buyers
Domain
Automotive retail / Used car sales
Deliverable
product features
Required skills
Customer service, vehicle handling, paperwork processing, basic technical troubleshooting, safe driving, physical labor
Preferred skills
Notary public license, DMV/title system access, Vehicle Verifier license
Technologies
Customer tracking system, DMV/title and registration systems
Responsibilities
Create memorable pickup experiences, complete customer paperwork, address customer questions and minor technical issues, drive safely and maintain a clean driving record, perform physical tasks like detailing and loading vehicles
Seniority
Entry-level to Mid-level, hands-on IC