Director, Supplier Relations APAC
Core
Execute supply strategy, manage regional vendor and carrier partnerships, and lead a team of supplier relations specialists across Asia-Pacific (APAC) to optimize COGS and route quality.
Role type
Senior Director, Supplier Relations (Telecommunications/CPaaS)
Builds
Direct connectivity infrastructure and supplier capacity for Twilio's global communications platform
Domain
Telecommunications, CPaaS, Asia-Pacific markets
Required skills
Supplier/carrier management, commercial negotiation, APAC telecommunications ecosystem knowledge, team leadership, data-driven route optimization, regulatory compliance execution
Preferred skills
APAC language fluency (Japanese, Mandarin, Bahasa), technical understanding of communications protocols (SMPP, SIP, REST APIs)
Technologies
SMPP, SIP, REST APIs, A2P/P2P messaging
Responsibilities
Lead and mentor a team of supplier relations specialists; negotiate commercial agreements with regional carriers and aggregators; partner with Sales and Product to forecast capacity needs; monitor supplier performance and optimize traffic allocation; operationalize regional telecommunications mandates and anti-spam regulations; serve as primary escalation point for supplier SLA breaches and network disruptions
Seniority
Director, hands-on leadership
