Head of Forward Engineering
Core
Lead forward deployed engineering and solutions architecture to integrate Hiya's Voice Intelligence Platform with mobile operators, device makers, and enterprises globally.
Role type
Founding leadership, Head of Forward Engineering
Builds
Distribution platform including hosted gateways, SDKs, and tooling for partner and device maker integration
Domain
Telecommunications, Voice Security, B2B Platform
Required skills
Leading customer-facing technical teams, building forward deployed/solutions organizations, managing production code and customer-facing engineers, owning platform reliability and cost, partnering with sales, translating customer needs to product roadmap, leading through ambiguity, managing AI coding agents
Preferred skills
Telecom industry experience, SIP/telephony protocols, mobile SDK distribution, carrier integrations, cross-timezone team management, data residency/sovereign hosting
Responsibilities
Lead and grow forward deployed engineering across Americas, Europe, and Asia; Own the distribution platform and reliability of live integrations; Partner with Sales and Customer Success across the deal lifecycle; Bring customer patterns to the product roadmap; Hire, coach, and develop managers and senior engineers; Set department strategy, headcount, and budget
Seniority
Founding leadership, hands-on IC with management
