Operations Manager (ONT)
Core
Lead daily operations of an airport station team, ensuring security, customer service, and sales performance while coaching hourly Ambassadors.
Role type
Senior Operations Manager (Airport Station)
Builds
Secure identity verification experiences for travelers at airports
Domain
Travel / Security / Customer Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Leadership, team coaching, sales target management, customer service standards, employee relations, compliance adherence, data analysis, stakeholder management, physical stamina
Preferred skills
Experience in retail, hospitality, or rental car operations
Technologies
Standard operational technology tools
Responsibilities
Support General Manager in station operations, ensure policy compliance, recruit and develop Ambassadors, coach team on sales and service goals, handle employee relations and investigations, analyze metrics to improve performance, build stakeholder relationships, spend 80% of time on the floor
Seniority
Senior, hands-on IC
