Regional Support Manager, Northern Europe
Core
Drive customer success and technical adoption of Axon's public safety devices and cloud software for the Northern Europe region.
Role type
Regional Support Manager (Technical Account Management)
Builds
Customer adoption of body-worn cameras, cloud software, and related public safety solutions
Domain
Public Safety / Law Enforcement / Cloud Software
Required skills
Enterprise networking (TCP/IP, routing, switching, DNS, DHCP, VPNs, firewalls), SaaS platforms, cloud applications, APIs, identity management, authentication, enterprise software administration, Windows environments, Active Directory / Entra ID, enterprise endpoint management, integration patterns, system interoperability, technical troubleshooting, CRM tools (Salesforce), collaboration tools (Trello)
Preferred skills
Fluent Dutch and English, mission-driven mentality, strong computer skills
Technologies
Axon ecosystem, Salesforce, Trello, TCP/IP, DNS, DHCP, VPNs, Active Directory, Entra ID
Responsibilities
Serve as technical liaison between Axon, customers, and delivery partners; follow up on customer requests; manage tickets and RMAs; coordinate regular calls with existing customers; facilitate integration with customer platforms; handle installation and commissioning; proactively suggest innovative ways to keep customers succeeding
Seniority
Mid-Senior, hands-on IC