Director, Business Intelligence & Operations — Global Advanced Services
Core
Establish global strategy, operating cadence, and data-driven management frameworks for Advanced Services to boost revenue growth and forecast precision.
Role type
Director, Business Intelligence & Operations
Builds
Executive-ready dashboards, reporting models, and automated operational systems
Domain
Professional Services / Business Intelligence / Data Analytics
Deliverable
dashboards & analysis
Required skills
Strategic leadership, Business operations, Services analytics, Enterprise platform expertise, Change management
Preferred skills
None stated
Technologies
Salesforce, ServiceNow, Snowflake, CRM, PSA systems
Responsibilities
Lead annual planning rhythm and governance mechanisms; Oversee development of real-time executive dashboards; Partner on capacity planning and renewal forecasting; Lead cross-functional initiatives to automate and modernize operational systems; Build and mentor a high-performing team of operations and BI professionals
Seniority
Director, strategic leadership
