Customer Success Manager II
Core
Partner with agile, technology-focused brands (100-1,000 employees) to drive renewals, retention, and feature adoption while acting as a trusted advisor.
Role type
Mid-level Customer Success Manager (Scale)
Builds
Customer success plans, advocacy programs, and product adoption strategies for marketing technology clients.
Domain
B2B SaaS / Marketing Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, strategic advisory, feature adoption enablement, customer advocacy, usage analysis, stakeholder management, project management, domain knowledge (SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, Programming)
Preferred skills
Experience with onboarding transitions, international travel, complex account management
Technologies
Braze platform, Marketing Automation tools, APIs
Responsibilities
Partner with Account Executives to drive renewals and net retention; build shared Success Plans with customers; proactively analyze product usage to identify risks and opportunities; coordinate with Technical Support and other teams to ensure seamless service; advocate for customers in product development; conduct Executive Business Reviews; provide ongoing product training and education.
Seniority
Mid-level, hands-on IC
