Technology Operations Senior Director
Core
Lead the globally distributed Technology Operations organization for FanDuel's gaming and sports betting products, driving an AI-first operational strategy to enhance reliability, automate incident response, and optimize service delivery.
Role type
Senior Director, Technology Operations
Builds
Operational excellence framework, AI-driven auto-healing and triage capabilities, self-service diagnostic tools, and scalable support functions for Sportsbook, Casino, Fantasy, and Racing platforms.
Domain
iGaming / Sports Betting / Technology Operations
Deliverable
production ML models | infrastructure | dashboards & analysis
Required skills
Strategic leadership, team building and mentorship, operational strategy design, AI/automation integration, incident management, change management, cloud services knowledge, observability platform expertise, business acumen, regulatory compliance understanding.
Preferred skills
Sports industry knowledge, regulated industry experience, ITIL/CIM/PMP certifications.
Technologies
AWS, observability platforms, AI/ML tools for operations.
Responsibilities
Develop and execute strategic vision for Technology Operations; lead and mentor supporting engineers; define OKRs and success metrics (MTTR, auto-resolution rates); champion AI-enabled auto-healing and triage; ensure cost-effective resource use; build organizational readiness and change management strategies; contribute to Disaster Recovery and BCP; deputize for SVP of Technology in executive forums and major incidents.
Seniority
Senior Director, strategic leadership & team management