SSC Training Manager
Core
Oversee training efforts within the Shared Service Centre (SSC), managing the training team, tracking KPIs, and ensuring global learning initiatives are aligned with local needs.
Role type
Senior Training Manager (SSC Operations)
Builds
Global learning initiatives, high-volume cohort-based onboarding programs, and localized training adaptations for the SSC.
Domain
Shared Services Center (SSC) operations, corporate training, and workforce development.
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, KPI tracking and analysis, instructional design, project management, performance consulting, cross-functional collaboration, strategic planning, data-driven decision making, adaptability, attention to detail.
Preferred skills
Train-the-Trainer certification management, cultural awareness, problem-solving with a strategic lens.
Technologies
Learning Management Systems (LMS), data analytics tools, project management software.
Responsibilities
Manage and lead Training Leads and Specialists; track and report on Training KPIs; implement Train-the-Trainer certification processes; develop instructional learning strategies for onboarding and continuous learning; lead global training project rollouts; serve as liaison between local and global training teams.
Seniority
Senior, hands-on IC with team leadership responsibilities.