Seller Systems Team Lead (Night Shift)
Core
Lead a team of Seller Systems Operations Associates to manage operational performance, troubleshoot user issues, and improve workflows for Stripe's global user base.
Role type
Senior IC team lead (operations/support)
Builds
Operational workflows and user support experiences for businesses using Stripe
Domain
Financial technology / Customer support operations
Required skills
Team leadership, SQL, API integration troubleshooting, root cause analysis, process improvement, cross-functional collaboration, scheduling, performance management
Preferred skills
Operational data analysis, workforce planning, global team coordination
Responsibilities
Lead day-to-day operational performance of a team of Associates, Set clear expectations and performance goals, Manage team capacity and scheduling, Coach Associates on troubleshooting and process knowledge, Identify recurring issues and process gaps, Partner with business process owners to run critical Internal Systems workflows
Seniority
Senior, hands-on IC
