Guest/Concierge Services Manager (Head Concierge)
Core
Supervise and coordinate the concierge team to deliver front-of-house services, manage resident enquiries and complaints, and maintain service standards in residential and commercial strata properties.
Role type
Senior IC Guest/Concierge Services Manager
Builds
Front-of-house services, resident support, and operational coordination for strata properties
Domain
Residential and commercial property management
Deliverable
physical/clinical work
Required skills
Team supervision, duty allocation, performance monitoring, resident relations, complaint resolution, operational coordination, record keeping, emergency response, Microsoft Office proficiency
Preferred skills
Premium residential concierge experience, hospitality background, guest services experience
Responsibilities
Supervise and coordinate daily work of concierge team members, allocate and coordinate concierge duties, train and support concierge employees, monitor employee performance and service quality, coordinate daily concierge operations including reception and visitor access, respond to escalated resident enquiries and complaints, maintain operational records and incident reports, monitor compliance with safety and emergency protocols, assist with front-of-house duties when required
Seniority
Senior, hands-on IC