Seasonal Customer Care Associate - Remote (Multiple Shifts Available)
Core
Manage high-volume customer inquiries via email, social media, and live chat to resolve orders, returns, and shipping issues for BaubleBar's direct-to-consumer and retail customers.
Role type
Seasonal Customer Care Associate
Builds
Customer support operations for BaubleBar accessories
Domain
E-commerce / Retail
Deliverable
client delivery
Required skills
High-volume inquiry management, CRM navigation, multi-system handling, written communication, technical proficiency, attention to detail, independent work, prioritization
Preferred skills
Experience with Kustomer, Shopify, NetSuite, Google Workspace
Technologies
Kustomer, Shopify, NetSuite, Google Workspace
Responsibilities
Manage high volume of customer inquiries across email, social media, and live chat; Assist customers with orders, returns, shipping, and product questions; Maintain accurate CRM records of interactions; Follow brand voice and established processes; Meet productivity and satisfaction KPIs
Seniority
Entry-level to Mid-level, seasonal contractor
