Customer Support Associate
Core
Provide customer support and operational assistance to sellers on a retail inventory platform via phone, email, and chat.
Role type
Customer Support Associate
Builds
Customer support operations and seller experience on Max Retail platform
Domain
Retail technology / E-commerce
Deliverable
client delivery
Required skills
Multitasking, time management, written and verbal communication, empathy, adaptability, attention to detail, system learning
Responsibilities
Provide support to customers via phone, email, and live chat; manage orders and customers on partner channels; create shipping labels and manage return process; update customer account records; resolve product and service incidents; follow up on inventory, orders, and shipments; optimize customer experience processes
Seniority
Individual Contributor
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