Customer Success Director
Core
Drive customer satisfaction, product adoption, and Net ARR growth for banks across the APAC region using Backbase's Engagement Banking Platform.
Role type
Senior IC Customer Success Director
Builds
Engagement Banking Platform adoption and value realization for financial institutions
Domain
Financial Services / Banking
Required skills
Customer relationship management, strategic stakeholder engagement, value maximization, joint success planning, advocacy building, feedback analysis, account growth management
Preferred skills
Banking industry experience, technical acumen in software, roadmap planning, cross-functional collaboration
Technologies
Engagement Banking Platform, RFF process, UX Research tools
Responsibilities
Develop and nurture long-term relationships with C-suite and program leaders; Collaborate with customers to maximize product value and align with business goals; Identify and cultivate customer advocates for case studies; Gather product feedback and steward the Request for Feature process; Manage renewals and identify account growth opportunities
Seniority
Senior, hands-on IC