Customer Success Director
Core
Drive customer satisfaction, product adoption, and Net ARR growth for banks in Saudi Arabia using Backbase's Engagement Banking Platform.
Role type
Senior Customer Success Director
Builds
Engagement Banking Platform adoption and value realization for financial institutions
Domain
Fintech / Banking
Required skills
Strategic account management, stakeholder engagement, value maximization, roadmap planning, advocacy building, feedback analysis, renewal management, cross-functional collaboration, commercial acumen, technical acumen
Preferred skills
Banking or Financial Services experience
Technologies
Engagement Banking Platform
Responsibilities
Develop and nurture long-term relationships with senior bank stakeholders; Collaborate to identify opportunities for maximizing product value and license consumption; Identify and cultivate customer advocates for case studies and testimonials; Gather and analyze product utilization data to provide actionable insights to R&D; Proactively manage account renewals and identify growth opportunities in collaboration with Sales.
Seniority
Senior, hands-on IC
