Business Intelligence Analyst 2
Core
Provide actionable insights into strategic operations initiatives through quantitative analysis, technical systems, and leadership in analytics to influence decision making and deliver product insights.
Role type
Senior Business Intelligence Analyst
Builds
Insight generating reports and dashboards for product, compliance, and delivery strategy
Domain
Telecommunications / Customer Experience Operations
Deliverable
dashboards & analysis
Required skills
SQL, Tableau, quantitative analysis, data visualization, data preparation (extraction, cleansing, mapping, loading), stakeholder partnership, strategic thinking
Preferred skills
Generative AI tools, telephony/email/messaging domain knowledge, data warehousing/ETL, distributed computing (Hive/Presto/Spark), Looker, unstructured data handling
Technologies
SQL, Tableau, Confluence, Acryl, Looker, Hive, Presto, Spark, Zeppelin, Gemini, GitHub Copilot, ChatGPT
Responsibilities
Define OKRs and design/build insight generating reports and dashboards; Leverage SQL and visualization tools to communicate product insights; Source and leverage data for time-critical decision making; Partner with leaders to roll out and enable adoption of dashboards; Monitor and improve product performance through metrics; Collaborate on data quality during product development lifecycle; Foster stakeholder partnerships as a trusted advisor
Seniority
Mid-Senior, hands-on IC
