Senior Customer Engineer, Majors - Bentoville, AR
Core
Senior Customer Engineer acting as a quota-carrying technical advisor and primary architect of the customer journey, bridging technical strategy and business value for enterprise clients.
Role type
Senior Customer Engineer (Quota-carrying)
Builds
Cloudflare architectures, bespoke solutions, and customer migration blueprints for DNS, CDN, Zero Trust, and Network Security.
Domain
Internet Infrastructure / Cloud Security / Network Engineering
Deliverable
product features
Required skills
Enterprise network and security architecture design, Proof of Concept (PoC) planning and execution, technical validation, customer adoption strategy, commercial accountability, QBR leadership, AI agent and LLM orchestration, technical documentation and enablement.
Preferred skills
Experience with Cloudflare products (Workers, WAF), experience with AI-native workflows, ability to translate technical concepts for C-level executives.
Technologies
DNS, CDN, Zero Trust, Network Security, Workers, LLMs, AI agents, RFP/Security Questionnaire platforms.
Responsibilities
Lead technical deep-dive discovery and map customer infrastructure to Cloudflare architectures; Define, scope, and deliver Proof of Concepts (PoCs) and technical evaluations; Provide oversight to technical onboarding and design structured migration blueprints; Carry a variable quota tied to new business acquisition and account growth; Lead technical Quarterly Business Reviews (QBRs); Leverage AI agents and LLMs to automate routine tasks like RFP responses and sandbox provisioning; Partner with Enablement Team to design and govern technical resources and best practices.
Seniority
Senior, quota-carrying IC
