Call Center Supervisor - Credit Report Disputes (Hybrid)
Core
Leading and managing end-to-end credit report dispute resolution operations, overseeing a team to investigate, process, and resolve disputes efficiently.
Role type
Team lead credit dispute operations manager
Builds
Credit dispute resolution workflows and outcomes
Domain
Financial services / Credit reporting / Regulatory compliance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, Credit dispute resolution expertise, FCRA regulations knowledge, Metro 2 format proficiency, Process analysis, Performance coaching
Preferred skills
None stated
Technologies
e-OSCAR system
Responsibilities
Lead daily operations of the credit report dispute resolution team, Provide ongoing coaching and development to dispute specialists, Analyze dispute trends and root causes of processing errors, Collaborate with operations, legal, and compliance partners, Monitor key performance indicators and quality assurance audits
Seniority
Mid-level, hands-on IC
