Contact Center Supervisor - Loan Application Support (Hybrid)
Core
Oversee a team of loan application support representatives to ensure efficiency, quality customer experience, and performance improvement.
Role type
Contact Center Supervisor (Loan Operations)
Builds
Loan application support services for non-prime consumers and businesses
Domain
Financial Technology / Lending
Deliverable
Dashboards & analysis
Required skills
Team leadership, performance management, coaching, financial industry knowledge, loan operations experience, data trend analysis, hiring/onboarding management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Manage team metrics, performance criteria, and policies; Review quality assurance reports and customer feedback to coach representatives; Conduct one-on-one meetings, weekly meetings, and performance reviews; Identify performance trends and recommend solutions; Assist with new hire interviews and onboarding
Seniority
Mid-level, hands-on IC
