[Coupang] 가전 A/S 전담 고객센터 담당자 (재택근무 가능)
Core
Operate Coupang's dedicated home appliance A/S customer service center, providing troubleshooting, general inquiries, and remote/video support for customers.
Role type
Senior Customer Support Specialist (Home Appliances & Laptops)
Builds
Customer service processes and support workflows for Coupang's home appliance and laptop products
Domain
E-commerce / Consumer Electronics / Customer Support
Deliverable
client delivery
Required skills
Home appliance troubleshooting, Laptop troubleshooting, General customer inquiry handling, Remote/video consultation, Zendesk system proficiency, Business-level English communication, Excel, Word
Responsibilities
Troubleshoot home appliance and laptop technical issues for customers, Handle general customer inquiries for home appliances and laptops, Conduct video and remote consultations for customers, Create customer service knowledge and training materials, Propose improvements to service processes based on customer experience analysis
