Director, Customer Success, Enterprise
Core
Lead the senior leadership team for the Customer Success department, managing multiple teams and the entire book of business to drive customer retention, expansion, and advocacy.
Role type
Senior IC Customer Success Director (Enterprise)
Builds
Customer engagement platform (Braze) for brands to deliver personalized 1:1 experiences
Domain
Marketing Technology / Customer Engagement
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic leadership, team management, stakeholder management, process improvement, KPI management, executive presence, technical domain knowledge (Mobile Dev, APIs, Marketing Automation, Analytics)
Preferred skills
Project management certifications (PMP, PMgP, Agile, Prince2), experience in Consultancy or Account Management
Technologies
Braze Customer Engagement Platform, BrazeAI, APIs, Marketing Automation tools
Responsibilities
Guide and shape the future of the Customer Success department; manage multiple Customer Success teams across locations; hire and nurture talent; create a cost-efficient organization; partner with Sales and Services Leadership; act as a public presence and point of escalation for clients; drive platform adoption and ROI; advocate customer use-cases to product development; design efficient internal processes.
Seniority
Director, Senior Leadership Team
