Director, Customer Success, Enterprise
Core
Lead the senior leadership team for the Customer Success department, managing multiple teams and the entire book of business to drive customer retention, expansion, and advocacy.
Role type
Senior IC Director of Customer Success
Builds
Customer success teams and organizational processes for a global customer engagement platform
Domain
Marketing Technology / Customer Engagement
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic leadership, team management, stakeholder management, process improvement, KPI management, executive relationship building, project management
Preferred skills
Mobile development, APIs, Marketing Automation, Direct Marketing, Analytics, Programming (HTML)
Technologies
Braze Customer Engagement Platform, BrazeAI
Responsibilities
Guide and shape the future of the Customer Success department; manage multiple Customer Success teams across locations; hire and nurture talent; create a cost-efficient organization; partner with Sales and Services Leadership; act as a public presence and point of escalation for clients; drive platform adoption and ROI; advocate customer use-cases to product development; design efficient internal processes
Seniority
Director, Senior Leadership
