Director, Customer Success, Enterprise
Core
Lead the senior leadership team for the Customer Success department, managing multiple teams and the entire book of business to drive customer retention, expansion, and advocacy.
Role type
Senior IC Customer Success Director (Enterprise)
Builds
Customer engagement platform features and services for brands
Domain
Marketing Technology / Customer Engagement
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
People management, strategic planning, KPI management, stakeholder management, process improvement, executive communication, technical domain knowledge
Preferred skills
Project management certifications (PMP, Agile), mobile development knowledge, API knowledge, marketing automation knowledge
Technologies
Mobile Development, APIs, Marketing Automation, Analytics, Programming (HTML)
Responsibilities
Guide and shape the future of the Customer Success department; manage multiple Customer Success teams across locations; hire and nurture new talent; create a cost-efficient organization; partner with Sales and Services Leadership; act as a public presence and point of escalation for clients; drive platform adoption and ROI; advocate customer use-cases to product development; design efficient internal processes.
Seniority
Director, Senior Leadership
