Associate Support Representative
Core
Trusted product expert and primary point of contact for inbound questions, diagnosing and fixing complex technical cases to ensure fast, accurate help.
Role type
Associate Support Representative (Technical)
Builds
Customer support resolutions and product adoption guidance for SaaS and mobile application platforms
Domain
SaaS, Mobile Technology, Marketing Automation
Deliverable
client delivery
Required skills
Technical troubleshooting, case management, HTML/CSS/APIs/SQL proficiency, cross-functional collaboration, process improvement documentation
Preferred skills
Postman, Snowflake, Kibana experience
Technologies
Salesforce, Zendesk, Postman, Snowflake, Kibana
Responsibilities
Own customer inquiries end-to-end including technical break-fix issues and integration help; Master the dashboard, integrations, and troubleshooting steps; Collaborate with Customer Success, Account Managers, Product, and Engineering; Proactively identify opportunities to enhance customer satisfaction; Contribute to process improvements and internal enablement
Seniority
Individual Contributor, Entry to Mid-level