Manager, Technical Services Engineering
Core
Leading a regional team of MongoDB Support Engineers to address issues related to MongoDB's core database and Atlas cloud managed platform, ensuring successful customer implementations at scale.
Role type
Manager, Technical Services Engineering (People Management & Technical Leadership)
Builds
Regional support teams for MongoDB and Atlas, serving global customers across Americas, EMEA, and APAC.
Domain
Database (NoSQL) + Cloud Managed Platform (SaaS)
Deliverable
client delivery
Required skills
People management, team building, high-profile customer escalation coordination, cross-functional collaboration, real-time problem solving, diagnostic and troubleshooting, performance management, hiring, stakeholder communication (technical to executive), customer advocacy.
Preferred skills
NoSQL database experience, distributed systems, cloud-native SaaS, observability/analytics/automation tools, KPI dashboarding (Tableau), AI/ML technologies.
Responsibilities
Manage regional support team, coordinate high-profile escalations, collaborate with sales and engineering, drive case closure and knowledge deflection, conduct customer interactions, develop team growth plans, improve process/tooling efficiency.
Seniority
Manager, hands-on leadership
