Customer Success Manager, Growth (f/m/d)
Core
Partner with EMEA customers to drive platform adoption, retention, and growth while translating customer insights into product feedback.
Role type
Senior Customer Success Manager (Growth)
Builds
Customer retention programs, expansion opportunities, and product adoption strategies for Contentful's EMEA base.
Domain
SaaS / Digital Experience Platform / Content Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success management, account management, cross-functional collaboration, data tool usage, technical concept communication, process optimization
Preferred skills
French, Italian, or Arabic fluency, API understanding
Technologies
Contentful data tools, Contentful APIs
Responsibilities
Monitor and guide new EMEA customers to align value expectations; Execute customer programs with product, sales, and marketing teams; Drive product adoption and influence customer health scores; Monitor usage and health scores to mitigate risks and nurture expansion; Partner with Renewal team to maintain retention rates; Translate customer insights into actionable feedback for product and go-to-market teams.
Seniority
Mid-Senior, hands-on IC
