Upmarket Customer Success Manager, Discover
Core
Build the Customer Success motion for Yotpo Discover, an AI-driven discovery platform helping e-commerce brands optimize visibility in search, AI answers, and shopping assistants.
Role type
Senior Customer Success Manager (early-stage product)
Builds
Customer success playbooks, optimization frameworks, success plans, QBR templates, and expansion signals for Discover.
Domain
eCommerce + AI-driven discovery (SEO/AEO)
Required skills
Customer Success, SEO, Growth, Digital Strategy, executive stakeholder management, strategic QBRs, adoption tracking, risk resolution
Preferred skills
Hands-on SEO (agency or in-house), explaining AI search/LLM concepts to non-technical stakeholders, builder mentality
Technologies
Yotpo Discover, AI search, LLM-driven answers
Responsibilities
Own post-onboarding customer relationships through renewal; design and scale the Discover Customer Success motion; lead SEO + AEO audits; partner with Product to shape roadmap; lead strategic QBRs and executive conversations; build multi-threaded relationships across customer organizations; proactively track adoption and performance.
Seniority
Senior, hands-on IC