Service Writer
Core
Schedule equipment rentals, manage customer damage work orders, and drive sales for a construction equipment sharing platform.
Role type
Service Writer / Sales Representative
Builds
Equipment rental services for contractors and construction companies
Domain
Construction equipment rental / Sharing economy
Deliverable
product features
Required skills
Customer relationship management, sales strategy development, problem-solving, active listening, adaptability
Preferred skills
Equipment sales experience
Responsibilities
Write customer damage work orders, order parts, and bill work orders; Assist the service manager to manage customer damage and internal work orders; Respond to inbound leads and guide customers through the rental process; Expand customer base by building relationships with contractors; Maintain and nurture existing customer relationships; Develop new sales strategies to increase market share