Customer Care Specialist - Employee Cloud Payroll
Core
First-line support specialist for Toast Payroll & Tax product, resolving payroll, tax, and employee lifecycle issues via chat, voice, and ticket channels for restaurant customers.
Role type
Customer Care Specialist (Payroll & Tax)
Builds
Toast Payroll & Tax product support experience
Domain
SaaS / Payroll & Tax / Restaurant Technology
Deliverable
client delivery
Required skills
Payroll processing, U.S. tax concepts, W-2s, direct deposits, employee lifecycle, troubleshooting, CRM navigation, multitasking, fast typing
Preferred skills
HRIS support, financial software support, year-end payroll activities, payroll compliance
Technologies
Internal support systems, CRM platforms, diagnostic tools
Responsibilities
Resolve payroll and tax issues via blended channels, troubleshoot payroll calculations and tax filings, assist with employee setup and direct deposits, explain complex payroll concepts to customers, manage high-volume interactions, collaborate with internal operations teams.
Seniority
Junior to Mid-level, hands-on IC
