Team Lead, Market Operations - Tolleson, AZ
Core
Lead local Carvana hubs to manage market launches, operations, logistics, and consumer branding while driving production in a fast-paced customer service environment.
Role type
Senior Team Lead, Market Operations
Builds
Local car sales hubs and customer delivery experiences
Domain
Automotive retail / Customer operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, employee coaching, strategic planning, process improvement, problem diagnosis, customer experience management, logistics coordination, weekend availability
Preferred skills
Salesforce, Tableau, analytical thinking, physical stamina for extended standing/walking, driving
Technologies
Salesforce, Tableau
Responsibilities
Interview, onboard, and train Customer Advocates; conduct performance check-ins and set goals; generate and present operational reports; jump in to wash cars or deliver vehicles to customers; manage complex customer-facing issues; improve team and customer experience.
Seniority
Senior, hands-on IC with management responsibilities