Senior Customer Education Manager, Live Programs
Core
Own the live training program end-to-end, designing curriculum, delivering content, and running flagship events to drive customer onboarding, adoption, and transformation for AI Customer Agent Fin.
Role type
Senior Customer Education Manager (Live Programs)
Builds
Live educational experiences including webinars, cohorts, in-person workshops, and the annual Fin Academy Live event.
Domain
SaaS / AI Customer Experience
Deliverable
product features
Required skills
Adult learning principles, content design, executive presence, program management, stakeholder management, technical communication, audience engagement, project management.
Preferred skills
SaaS or tech environment experience, professional services or customer success background.
Responsibilities
Set vision, roadmap, and success metrics for the live program; design and deliver engaging live experiences; partner with Deployment Services for tailored Enterprise training; iterate offerings to increase impact on onboarding and adoption.
Seniority
Senior, hands-on IC
