Technical Services Engineer, Portworx
Core
Empower enterprise customers to run containerized workloads at scale across public, private, and hybrid cloud environments by acting as a trusted technical advisor for Portworx.
Role type
Senior Technical Support Engineer (SRE)
Builds
Cloud-native data management solutions for global organizations
Domain
Cloud infrastructure, container orchestration, enterprise storage
Deliverable
client delivery
Required skills
Kubernetes troubleshooting, OpenShift administration, VMware container solutions, AWS/Azure/IBM Cloud expertise, Infrastructure-as-Code (Ansible/Terraform/Chef/Puppet), Incident triage and resolution, Pre-sales technical support, Knowledge base authoring
Preferred skills
None stated
Technologies
Portworx, Kubernetes, OpenShift, Tanzu, VMware, AWS, Azure, IBM Cloud, Ansible, Terraform, Chef, Puppet
Responsibilities
Analyze and troubleshoot large-scale enterprise deployments of Portworx across Kubernetes and cloud platforms; Investigate and resolve complex multi-layer application, storage, and cloud infrastructure issues; Collaborate with product engineering to isolate edge cases and implement fixes; Provide hands-on technical support during pre-sales engagements and production expansions; Author internal and customer-facing Knowledge Base articles and technical guides.
Seniority
Mid-to-Senior, hands-on IC