Support Engineer – Tier 1 (Salesforce Certified)
Core
Tier 1 Support Engineer troubleshooting Salesforce/Litify issues for law firms and legal departments.
Role type
Tier 1 Support Engineer (Salesforce)
Builds
Litify's all-in-one legal operating solution built on Salesforce
Domain
Legal Technology / SaaS
Deliverable
client delivery
Required skills
Salesforce troubleshooting, Salesforce Service Cloud, Salesforce ADM-201 certification, ticketing systems (Jira/Service Cloud), basic Salesforce configuration (Permissions, Records, Flows), knowledge base creation, cross-functional collaboration
Preferred skills
API familiarity (REST/SOAP), advanced Salesforce tools (Dev Console, Data Loader), web debugging (Postman), web technologies (HTML/CSS/JS), SSO (SAML/OAuth), legal/accounting industry knowledge
Technologies
Salesforce, Service Cloud, Jira, Postman, HTML, CSS, JavaScript, SAML, OAuth
Responsibilities
Debug complex Salesforce/Litify issues and distinguish between configuration, product, and platform bugs; Reproduce issues in Salesforce sandboxes; Collaborate with Tier 2 Support and Customer Success Managers; Perform basic Salesforce configuration changes; Develop knowledgebase articles and video walkthroughs
Seniority
Mid-level, hands-on IC