Associate Network Ops Manager
Core
Hands-on people leader responsible for the day-to-day health and performance of the Network Operations Center (NOC), supervising resources, investigating alerts, and coordinating incident response.
Role type
Associate Operations Manager (NOC)
Builds
Stable network operations and incident response capabilities for HealthEdge
Domain
IT Operations / Network Operations Center (NOC)
Required skills
Team leadership and coaching, Incident response and escalation, Runbook adherence and documentation, Monitoring and alerting platform management, ITSM principles, 24x7 operational environment management
Preferred skills
ITIL v4 certification, SaaS or healthcare technology experience, Cloud infrastructure concepts (Azure, AWS, GCP), Cross-functional team management post-merger
Technologies
PagerDuty, Datadog, Splunk, ServiceNow, Jira
Responsibilities
Directly manage NOC Analysts and schedule resources for follow-the-shift structure, Ensure NOC Analysts respond to monitoring alerts within SLA thresholds, Champion runbook adherence and flag deviations, Monitor alert volume trends and response quality, Support Incident Managers during SEV1 and SEV2 incidents, Track and report on key operational metrics including MTTA, MTTR, and incident frequency
Seniority
Senior, hands-on IC with supervisory duties
