Solutions Architect -Spanish Speaking
Core
Solutions Architect acting as a trusted advisor to define and demonstrate the value of Fin's AI Customer Agent solutions across the sales cycle.
Role type
Senior Solutions Architect (Pre-sales)
Builds
Tailored Proof of Concepts (POCs) and value-based solution reviews for AI customer support platforms
Domain
AI / Customer Support / SaaS
Deliverable
product features
Required skills
Spanish fluency, technical discovery, C-level relationship management, POC design, RFP management, security question handling, cross-functional collaboration
Preferred skills
Experience translating complex business challenges into tailored solutions, influencing product direction, process improvement
Technologies
Fin AI Customer Agent, Intercom help desk
Responsibilities
Lead technical discovery to identify customer needs, deliver pre-sales presentations, conduct solution reviews and POCs, serve as primary resource for RFPs and security questions, collaborate with Product and Engineering to gather feedback, continuously improve Solutions Engineering playbooks
Seniority
Senior, hands-on IC
