Senior Director, IT Product Management — GTM & Customer Experience
Core
Lead the AI-driven transformation of platforms powering Go-To-Market (GTM) and Customer Experience (CX) capabilities, designing agentic systems and multi-agent orchestration to automate the revenue lifecycle from prospect to renewal.
Role type
Senior Director, IT Product Management (AI & GTM Strategy)
Builds
Autonomous AI workflows and agentic systems for sales, partner management, and customer support.
Domain
Enterprise SaaS, Data Security, AI/ML, Revenue Operations
Deliverable
production ML models | product features
Required skills
Enterprise product management, AI product strategy, agentic system design, Quote-to-Cash (Q2C) process re-engineering, B2B go-to-market strategy, data architecture, team leadership, technical architecture, rapid prototyping, responsible AI practices
Preferred skills
Hardware/software/SaaS NPI experience, Salesforce/CPQ/ERP integration expertise, cloud infrastructure knowledge, MLOps
Technologies
LLMs, agent frameworks, vector search, orchestration layers, real-time inference, Salesforce, CPQ engines, ERP systems
Responsibilities
Own multi-year product vision and roadmap for embedding AI across GTM and CX; redesign processes from first principles before introducing automation; define data contracts across Salesforce, CPQ, and ERP; prototype and validate high-impact AI concepts; lead and mentor a team of AI-fluent product managers; balance innovation velocity with stability and technical debt reduction.
Seniority
Senior Director, hands-on leadership
